Refund & Cancellation Policy

Guidelines for refunds and service cancellations

Refund & Cancellation Policy

Effective Date: March 26, 2024

1. General Refund Policy

At Mark Computers Pvt. Ltd., we are committed to customer satisfaction. If you are not completely satisfied with our services, we may offer refunds under certain conditions.

2. Refund Eligibility

Refunds are available for:

  • Custom software development projects (within 30 days of delivery)
  • Pre-paid consulting services (before service commencement)
  • Annual subscription cancellations (with prorated refund)
  • Products with defects covered under warranty

3. Non-Refundable Items

The following are generally non-refundable:

  • Custom development work after 30 days of delivery
  • Services already rendered and completed
  • Third-party software licenses
  • Customization or modification services
  • Training and support sessions already conducted

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team via email at info@markcomputers.com
  2. Provide your project details and reason for refund request
  3. Include proof of payment and delivery confirmation
  4. Allow 5-7 business days for refund processing
  5. Refunds will be processed using original payment method

5. Cancellation Policy

For ongoing services and subscriptions:

  • Provide written notice at least 15 days before cancellation
  • Cancellations are effective from the date of written notice
  • Pro-rated refunds may be provided for unused portions
  • Setup fees may apply for new service initiation

6. Refund Methods

Refunds will be processed using the original payment method:

  • Bank transfers (5-7 business days)
  • Credit card refunds (5-10 business days)
  • Cheque refunds (7-14 business days)
  • Digital payment refunds (3-5 business days)

7. Partial Refunds

In certain circumstances, partial refunds may be offered:

  • For projects partially completed to specification
  • When client requests changes to original scope
  • For cancellations after work has begun (pro-rated)

8. Warranty Claims

For software defects covered under warranty:

  • Report the issue within the warranty period
  • Provide detailed description of the problem
  • Allow reasonable time for resolution (typically 14 days)
  • If unresolved, refund or replacement will be provided

9. Dispute Resolution

If you disagree with our refund decision:

  • First contact our support team for reconsideration
  • Provide additional documentation or evidence
  • If unresolved, disputes will be resolved through mutual agreement
  • Legal recourse is available as a last resort

10. Processing Time

Standard processing times for refunds:

  • Digital Payments: 3-5 business days
  • Credit Cards: 5-10 business days
  • Bank Transfers: 5-7 business days
  • Cheques: 7-14 business days

11. Force Majeure

We are not responsible for delays in refund processing due to circumstances beyond our control, including natural disasters, government actions, or banking system failures.

12. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date.

13. Contact Information

For refund requests and inquiries:

  • Email: info@markcomputers.com
  • Phone: +91 87799 68121
  • Address: Mumbai, India
  • Website: www.markcomputers.com
Last Updated: March 26, 2024
Effective Date: March 26, 2024